By Erick Otieno
Migori Water and Sanitation Company (MIWASCO) has launched a website to streamline service delivery to Wananchi.
The website www.miwasco.ke is live after a colorful launch on Monday in Migori town.
MIWASCO Managing Director Sam Nyandiga said the website will be key in allowing for interaction between the company and their clients, partners, revenue clerks, staff and general members of the public.
“Now our clients will be able to reach us through the website and they can easily read their meters online, pay and track their bills online in addition to application of water connections,” he said.
He said the biggest beneficiaries will be clients and business people who can’t physically visit the office because they are far away and need to manage their water supplies from far.
“Once a photo of the meter is taken and uploaded to our website we can help in tracking payment, especially to homes and premises which are inaccessible,” he added.
The website also has an interactive interface for clients to chat with MIWASCO, and report on pipe leakages and illegal connections for prompt action.
For ease of response, clients can pin their locations and have a direct chat via the site and WhatsApp.
Migori Water and Energy Executive Silas Onyango who attended the launch said the move will be key in ensuring the services of the company are streamlined and ISO Certified.
The two said the company had over 7,600 clients and an audit reduced the number to about 4,000 paying clients with the rest riding on illegal connections.
“As we strive to take water services closer to the people, we also work hard to improve our revenue streams and seal all loopholes. From the website clients can easily get water bousers, get water drilling and exhaust services apart from other services,” Waziri added.
The website also has a history of the company, contact information, financial statements, job and tender opportunities, and services offered by MIWASCO.
Recently MIWASCO started a drive to mop out illegal water connections and is streamling high cost of electricity to pump water to clients while strengthening revenue streams stopping salary delays to workers.
